Frequently Asked Questions

Please read our FAQ before sending us a message.

Is it safe to shop online?

With advanced security measure in place to maintain the safety of your data, you can rest assured that shopping on ezbay is safe and enjoyable. In order to achieve unparalleled customer satisfaction, while protecting your rights as a customer, we use high-end encryption systems to maintain all the safety of potentially sensitive information. Please be assured that we will never share your personal information with any individual, group or company outside ezbay.

How do I place an order?

1.First create an account on ezbay by clicking on the signup button,

2.Browse the product you wish to purchase and choose size, color and quantity.

4.Click on “add to shopping cart”.

5.If you want to add more products keep on adding products to the shopping cart.

6.Click on shopping cart icon on the top right corner and click on checkout.

8.Confirm your required details.

9.Select Payment method e.g. Mobicash, Easypaisa or Cash on delivery.

Your order has been placed successfully.

By creating a ezbay account you’re legally agreeing to our User Terms and Privacy Policy.

How will you deliver my order?

Your order will be delivered through our reputed and registered shipping partners at the ship to the address in your original order. In case of Cash On Delivery order, the courier will collect the money in cash from you when he delivers the order.

How much time will it take to deliver my order?

Your order will usually reach your doorstep within 3 to 5 working days from the date of order placement. However, the delivery can take up to 7 to 10 working days during holidays or sale events. All orders before 12am will be treated as on the same day However if the order is placed after 12am the order will be considered on the next day.

Why can't I place an order for more than 2 items per product?

A limit of 2 has been set for product purchase limit on selected items to restrict wholesalers and resellers from buying.

What are the delivery or shipping charges?

Delivery or Shipping charges is the fee that has to be paid at the time of delivery of a purchased product. It is collected by the shipping/courier company.

For orders below Rs. 1,499, we charge a fixed rate of Rs.199 per order.

For orders above Rs. 1,499, deliveries are free of charge.

Can COD (cash on delivery packages) be opened without making the payment to the courier first?

No. You can’t open the package without making the payment to the courier. We sell everything with a 7 Days No Questions Asked Money Back Guarantee. If you do not like anything, please return it and we will give you a refund (less the shipping charges).

Do you offer international deliveries?

No, we do not offer international deliveries and shipments as of now.

How to pay online?

Online payments can be made through Mobicash or Easypaisa.

How do I Know ezbay Has Received My Order?

Our ordering system will automatically send you an email of confirmation to ensure that your order was successfully submitted. Moreover, we will call you on the cell Phone number provided by you in your order form to confirm your order.

I Got an Order Confirmation Call from ezbay Why is That?

We call every single customer who has placed an order on our website to verify their order. This helps us avoid any fake orders and helps customer to verify correct ordered Items and correct delivery address.